Customer Support FAQ
Frequently Asked Questions
General
WeddingMate is a web-based platform app that provides all wedding vendors across Malaysia
Our mission is to collect all wedding vendors across Malaysia in one app and website and provide user experience to visitors to find their wedding needs in one platform.
Unfortunately, we do not. However, it depends on customers’ demands and needs at the moment.
You may browse other wedding packages from our premium vendors’ profiles
Yes, you can. By becoming our WeddingMate Pass customer
Yes, WeddingMate is free for visitors.
WeddingMate is FREE for all users. Hence, a trial account is not needed.
Download the WeddingMate app on the Apple App Store or Google Play Store ＞ Create an account.
For website, Visit our website at https://www.weddingmate.my ＞Click ‘Register’ on the top.
Yes, WeddingMate is free for visitors.
You can find the WeddingMate App on Apple App Store and Google Play Store.
Yes. You can delete your account by clicking on the profile page on our app or website. By doing that, you will lose access to all Weddingmate’s benefits
WeddingMate will provide some discount or content on every month. Please follow us on social media platform for more info.
WeddingMate is currently not an event planner. We are only a web and app-based platforms that gather all wedding business owners. Our main focus is to help our vendors to expand their business and give the best experience to our users
Unfortunately, we do not. However, it depends on customers’ demands and needs at the moment.
You may browse other wedding packages from our premium vendors’ profiles
Vendor
Register at https://www.weddingmate.my/. Just click on the top menu Login or Register button.
You can change these details by clicking on the “Profile” tab in your Dashboard, then scroll down until you see the email address section and change password. Change it to your new email or password.
You can edit/update your information by clicking on the “Dashboard” profile located on the top of your vendor page after you login. Please update both “Basic Info” and “Follow & Contact” sections.
There are two ways to receive notifications; an email notification will be sent to your registered email account and you can also check the message box located on the top menu or you can click on your profile account -> dashboard -> message
You can upload up to 10 photos for Premium Plan (FREE). For Premium Plan Plus+ and Premium Hotel Plus+ Plan, you can upload UNLIMITED photos and change at anytime. All photos uploaded will automatically resized by our system.
Yes, please contact us at [email protected] for details.
Yes, of course. You can upgrade your subscription plan to enjoy more features and benefits. Just go to your profile dashboard => listings => change plan. If you need help please contact us through email at [email protected]
PREMIUM PLAN can create and post up to 5 Deals or Promotion for once. For Premium Plus+ and Premium Hotel Plus+ Plan, can create an UNLIMITED Deals or Promotion anytime
The image uploaded on our website is hosted by WeddingMate. For security and stealing of data hotlinking, we need to watermark it to our brand. Some internet users would copy the URL from the image and upload it to their site. It will use the data bandwidth that we maintain. If you have any inquiries on this matter, please contact us at [email protected]
Elyna Pass is a physical and digital pass that entitles users to claim a discount from any vendor in Wedding Mate Sdn Bhd.
Customers will purchase the Elyna Pass Card from us. They will find any badge with Elyna Pass Discount on our WeddingMate app and chat with wedding vendors. After both sides agree, the next step is to meet up. After a discussion, the customers will show their Elyna Pass card to obtain either a 5% or 10% discount depending on the offer that you agree to give. Finally, submit their information and invoice to our system.
It is a new wedding revolution for the wedding industry, as it helps simplify the process of finding potential clients and gives leads and queries to wedding vendors
You may choose 2 plans. Premium or Premium+ Plan. Premium is a FREE Plan and Premium+ is payable
No. The Elyna Pass is only valid for vendors who are registered with WeddingMate Sdn. Bhd. Other wedding platforms or vendors that are not registered with us do not get the benefits from Elyna Pass.
Upgrade your Premium plan to our Premium Plan Plus which can give you access to the Top Featured Homepage On the Website and App. Also, a slot banner homepage for a limited vendor.
It’s one of our Terms & Conditions to entitle you to join as a Premium Vendor on Wedding Mate Sdn Bhd.
Yes. You can upgrade your subscription plan later, but the promotional price is for a limited time only. You can upgrade your plan in your dashboard profile or contact us via email at [email protected]
We have the right to terminate your subscription because you are considered breaching the contract. But you can appeal your report to [email protected].
Yes. You can downgrade your plan in your dashboard profile or contact us via email at [email protected]
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